Refund Policy

At ATGWORLD NETWORKS PRIVATE LIMITED, accessible from https://atg.world, we aim to provide high-quality mobile courses and a satisfying learning experience. Please read this Refund Policy carefully before purchasing any course through our mobile application or website.

1. Scope

This Refund Policy applies to purchases of individual courses and course bundles made directly through our official mobile app or website. It does not apply to third-party purchases made outside our platform.

2. Eligibility for Refunds

• You must request a refund within 7 days of purchase.
• You must not have completed more than 20% of the course content to be eligible.
• Refunds are considered on a per-course basis. If you purchased a bundle, eligibility is determined separately for each course in the bundle.
• If we determine there has been a technical issue that prevented you from accessing course content, we may offer a refund or an alternative remedy even if the 20% threshold is exceeded.

3. Non-Refundable Items

• Subscription fees (where applicable) and recurring payments.
• Promotional, deeply discounted, or final sale courses unless stated otherwise in the offer terms.
• Any fees charged by third-party payment processors (these are controlled by the provider and may be non-refundable).
• Access to downloadable materials you have already fully downloaded (e.g. PDFs, code files) may make the purchase ineligible for refund.

4. How to Request a Refund

To initiate a refund, contact our support team at support@atg.world with the following information:

• Your full name and the email address registered with your account.
• Order ID / Transaction ID and course name.
• A brief reason for the refund request and any supporting details.

Our support team will review your request and may ask for additional information to process the claim.

5. Review & Processing Time

• We will acknowledge receipt of your refund request within 1–3 business days.
• Refund decisions are typically made within 5–7 business daysafter receiving all required information.
• Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–14 business days for the refunded amount to appear in your account.

6. Course Cancellations by Vidya

If we cancel or discontinue a course that you have purchased, you will be eligible for a full refund regardless of course progress. We will notify affected users by email and provide instructions for obtaining a refund or alternative access.

7. Exceptions & Fraud Prevention

We reserve the right to deny refunds where we suspect abuse of the refund policy, fraudulent activity, or multiple refund requests for the same purchase. Refunds granted in error may be reversed.

8. Contact & Dispute Resolution

If you have questions about this Refund Policy or wish to dispute a decision, please contact us at support@atg.world. We will make reasonable efforts to resolve disputes in good faith.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.